Employee does not see an order

In short

Most common reason: The employee is listed in another order in the «Details» tab. Then they only see the orders in which they are listed. Other reasons are the «Visible only to selected users» setting or an archived order.

Here’s how it works

  1. Registered employees are checkingOrder Reiter «Details»: If the employee is registered in any order, they will only see those orders. Solution: also register them in this order.
  2. Check visibilityIf the «Details» tab is activated with «Visible only to selected users,» only the registered employees will see the order.
  3. Check the archiveIn the order list, under «Filter,» turn on «show archived orders.».
  4. Right to reviewIf only prices or costs are missing, it is due to the «Show order costs» or «Orders Controlling» rights.
Tip: The note is directly displayed in the «Employees» field in the «Details» tab, and this rule is also explained in the app.

Common problems

Columns and filters can be turned on and off: Settings → Basic settings → Orders → «Display options» or «Filter options».

Video instruction

Vidéo YouTube

La lecture transmet des données à YouTube (Google).

Regarder sur YouTube

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